1. DELIVERY

1.1 All items go through a QC procedure before leaving The Flightcase Warehouse.

1.2 Customers are required to check all goods and packages before signing in acceptance of the parcel.

1.3 Should there be any sign of damage to the packaging or the contents, the customer should either:

i) Refuse the delivery

ii) Sign the parcel as ‘damaged’.

1.4 Any uncertainty should result in the parcel being signed for as ‘damaged’.

1.5 If the parcel looks acceptable externally, but the customer believes that there may be damage internally, the parcel should be signed for ‘damaged’.

1.6 Please check over the parcel whilst the driver waits – If the driver refuses to wait whilst you open the parcel, then please write on the POD (proof of delivery) ‘driver refused to wait’.

1.7 When signing for the parcel on the POD, you are confirming that the parcel has arrived in an acceptable condition.  Any subsequent claim on the basis of the goods being damaged will be disregarded by both the courier and The Flightcase Warehouse.

1.8 If FCW organise collection of your goods we will only attempt this once on the day both parties agree. If this doesn’t happen and a reattempt is needed, it will be your responsibility to return the item.

If your package is damaged, please contact: orders@flightcasewarehouse.co.uk

2. SHIPPING

2.1 UK mainland delivery – All items ordered will be shipped on a next working day service.

i) Stock items purchased prior to 14:00 will be dispatched on the day of order.

ii) All manufactured cases are subject to the provided standard lead time.

2.2 We use a variety of couriers to send parcels and Flight cases. The selection of courier is based on size, weight and destination of the parcel or Flight case’s ordered.

2.3 On dispatch the customer will receive an e-mail confirming the tracking details of the consignment.

The Flightcase Warehouse offer timed deliveries such as pre-10.30, pre-noon and Saturday delivery.  Prices are provided on request.

N. Ireland, Channel Islands, Isle of Man, Isle of Wight or Scottish Highlands

2.4 Standard UK mainland shipping rates do not apply to these destinations, as they are classed as UK offshore.

2.5 Deliveries to UK offshore will take 2 to 3 working days or, in accordance with the shippers delivery times.

European & International Shipping

2.7.  When buying outside the UK, Smaller items are priced at the ordering process point. Larger items will automatically ask us to send you a price at the ordering process point. If you decide not to go ahead after Flightcase Warehouse have given you the shipping price we will cancel the order. No money would have been processed at this point.

Customer Collecting

2.8 A member of our sales team will be in touch to agree a suitable collection time with you as soon as we’ve processed your order.

Returns

2.9 Fightcase Warehouse will refund or exchange any item the customer is not satisfied with. The item must be returned to Flightcase Warehouse 14 days from original delivery date. Item must be in ‘as new’ condition with all original packaging intact. It is the customer’s responsibility to make sure the item is properly packaged on return to Flightcase Warehouse

3.0 If the item is returned after 14 working days a 15% handling fee will be incurred.

3.1 How to return an item:

Please contact: orders@flightcasewarehouse.co.uk

If the items are damaged or faulty, photographic proof must be provided.

All returns must be authorised by The Flightcase Warehouse, who will issue the customer with a returns number.  Failure to gain authorisation will result in a handling fee being incurred.

The returns number will be sent via email and a collection time will be agreed between Flightcase Warehouse and customer.

If the item is damaged and the procedure detailed in item 1 has been followed with the courier, The Flightcase Warehouse will arrange collection of the item and cover all shipping costs

If you receive an incorrect item which is fault of The Flightcase Warehouse. Flightcase Warehouse will pay return shipping costs.

If a collection date has been agreed and you fail to inform FCW by 11am on the day of collection that you want to change the delivery date, you will become liable to arranging the return of the goods. Flightcase Warehouse will only attempt one collection.

Returns can be made using a courier of the customer’s choice or via Royal Mail.  The Flightcase Warehouse can arrange collection on the customer’s behalf, quotations are available on request.

The product must come back in the same condition it left and in its original packaging.

Once we have received item(s) a refund will be issued via the original method of payment.

We must be notified within 3 days of any faulty or damaged parcels

PLEASE NOTE: Custom built cases – No refunds will be accepted on custom built cases that are specifically designed for the customer unless it is fault of the Flightcase Warehouse who will cover all the costs and have a new case or cases dispatched with the wrong flight case or cases collected, within an agreed time.

Expect to receive your refund with 5 working days of the return of the product.