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How can we help?
Here at Flightcase Warehouse we often get asked questions about our bespoke flight cases, below are a few of the common questions and their responses.
If you need more information on anything concerning our bespoke flight cases then please contact us and we will get back in touch with you as quickly as we can.
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Yes, You can collect your case / product between the hours of 8am – 5.00pm by arrangement.
Our collection address is: Flightcase Warehouse Gerrard Lichfield Rd Ind Est Tamworth Staffs B79 7UW
Please call 01827 60009 to notify us
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We accept all major credit and debit cards
You can pay via PayPal
You can also pay via bank transfer (BACS)
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We use several courier companies to deliver your cases and products
The courier is selected based on size, weight and qty of cases and products leaving us
You will have a consignment number emailed to you on the day of shipping or the morning of delivery (courier pending)
All details required for contacting couriers will be issued in the same email
Please allow 1-2 working days for goods to arrive
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Flightcase Warehouse offer shipping to Europe and the rest of the world. Rates are calculated through the checkout process when your country is selected. If a price is not visable it will instruct you to ’email for price’. You should do this by contacting sales@flightcasewarehouse.co.uk
Since the united kingdom left the EU. Taxes and duty are now liable for products crossing borders.
Flightcase Warehouse will be shipping on DAP terms (Delivered at place). So we will charge you the cost of the delivery to your country. You will be liable for the tax and duty on import. We provide all the commerical documents to allow this to happen and the couriers we use (TNT or UPS) will send the bill to complete this transaction
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If your product is damaged please fill out our returns form which can be found at the bottom of our homepage and we will contact you once we have received this
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Our lead times can vary on a monthly basis
Across all our production lines each lead time does vary. This will be indicated to you on your order confirmation at the time of order
You will then receive an email on the day the order goes into manufacturing. You will then receive a further email with your tracking details and the carrier details when the case / product is dispatched
IF YOU REQUIRE A SPECIFIC DELIVERY DATE PLEASE CALL US ON 01827 60009 TO ARRANGE.
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Our sales team work on 24 hour turn-around time on all quotations
Please email sales@flightcasewarehouse.co.uk to get your quote today
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Our sales office is open from 8am until 6pm
Our production facility is open from 7am until 5pm
Our warehouse for delivery and collections is open from 7am until 5pm
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Our head office and manufacturing facility address is
Gerrard Lichfield Rd Ind Est Tamworth Staffs B79 7UW
We then have 3 satellite office’s across the UK
MEPC Silverstone Park Silverstone Park Silverstone Towcester NN12 8GX
Pinewood Studios, Pinewood Road, Iver Heath, Buckinghamshire, SL0 0NH
Production Park, Unit 53 Lidgate Cres, Langthwaite Business Park, South Kirkby, Pontefract WF9 3NR
We can arrange meetings at each location on request
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All our pro flightcases and Spider flightcases are designed and manufactured in the UK in our facitilites in Tamworth
Our hardware is brought in from Penn Elcom
Take a look at our processes on our website below