Account Sign In
How can we help?
Here at Flightcase Warehouse we often get asked questions about our bespoke flight cases, below are a few of the common questions and their responses.
If you need more information concerning our bespoke flight cases then please contact us and we will get back in touch with you as quickly as we can. Email: sales@flightcasewarehouse.co.uk Tel: +44 (0)1827 60009
-
Yes, You can collect your case / product between the hours of 8am – 5.00pm by arrangement.
Our collection address is: Flightcase Warehouse. Gerard. Lichfield Rd Ind Est, Tamworth, Staffs. B79 7UW
Please call 01827 60009 or email: sales@flightcasewarehouse.co.uk to confirm
-
We accept all major credit and debit cards
You can pay via PayPal
You can also pay via bank transfer (BACS)
-
We use several courier companies to deliver your cases and products
The courier is selected based on size, weight and quantity of cases and products leaving us
You will have a consignment number emailed to you on the day of shipping or the morning of delivery (courier pending)
All details required for contacting couriers will be issued in the same email
Please allow 1-2 working days for goods to arrive
-
Flightcase Warehouse offer shipping to Europe and the rest of the world. Rates are calculated through the checkout process when your country is selected. If a price is not visable it will instruct you to ’email for price’. You should do this by contacting sales@flightcasewarehouse.co.uk
Since the united kingdom left the EU. Taxes and duty are now liable for products crossing borders.
Flightcase Warehouse will be shipping on DAP terms (Delivered at place). So we will charge you the cost of the delivery to your country. You will be liable for the tax and duty on import. We provide all the commerical documents to allow this to happen and the couriers we use (TNT or UPS) will send the bill to complete this transaction
-
If your product is damaged please email us at:
-
Our lead times can vary on a monthly basis
Across all our production lines each lead time does vary. This will be indicated to you on your order confirmation at the time of order
You will then receive an email on the day the order goes into manufacturing. You will then receive a further email with your tracking details and the carrier details when the case / product is dispatched
IF YOU REQUIRE A SPECIFIC DELIVERY DATE PLEASE CALL US TO ARRANGE ON 01827 60009 OR EMAIL: sales@flightcasewarehouse.co.uk
-
Our sales team endeavor to work on 24 hour turn-around time on all quotations
Please email sales@flightcasewarehouse.co.uk to get your quote today
-
Our sales office is open from 7am until 5pm Monday to Thursday. Friday 7am to 4pm
Our production facility is open from 7am until 5pm Monday to Thursday. Friday 7am to 4pm
Our warehouse for delivery and collections is open from 7am until 5pm Monday to Thursday. Friday 7am to 4pm
-
Our head office and manufacturing facility address is
Gerard, Lichfield Rd Ind Est, Tamworth, Staffs. B79 7UW
We have a satellite office at MEPC. Silverstone Park Silverstone Park Silverstone Towcester NN12 8GX
We can arrange meetings at each location on request
-
All our Pro Flight cases and Spider Flight cases are designed and manufactured in the UK at our Tamworth facilities
Our hardware is made in the UK by Penn Elcom Ltd
All our wood comes from sustainable sources
-
If you have a credit account, then yes we do accept Purchase Orders
-
You can request a credit account by email: sales@flightcasewarehouse.co.uk
Upon receipt of your request, we will provide a credit application form. Once the completed form is returned, a credit account is typically set up within 24 hours.
-
To book a site visit, please call or email the below.
Tel: 0044(0)182760009